The Kilometre Club

Inspiration comes in many sizes, small and large. Team Canada’s performance at the Vancouver 2010 Olympics was inspiring on large scale. Obama’s inauguration speech was inspiring on the grandest scale. But, it isn’t always epic events that motivate.

Rosalie, my six-year-old daughter, attends a great school. Her Principal has implemented some solid programs; music appreciation over the PA system, “All School” conga lines, Popsicle Fridays with proceeds to a good cause, Gala events for the parents, Adirondack Chair Charity Auctions (chairs decorated by the students) and many more. 

My favorite event is the “The Kilometre Club”. The students, kindergarten through grade seven, run laps around the field before school. Parents and Teachers volunteer to monitor. Four laps around is the equivalent of a kilometer. Individual classrooms track the student’s progress. Over time as the kids hit milestones (fifteen kilometers, twenty-five kilometers . . .) they receive ribbons.

Rosalie loves “The Kilometre Club”. Rain or shine, she runs, with or without her friends. My wife watches and sometimes, with our two other kids in tow, runs along. Jen and I encourage Rosalie; but we have never “pushed” her to run. On her own, Rosalie sets a goal, “Dad, tomorrow, I am going to run two kilometers” and then she goes out and hits the goal.

The fact that Rosalie is leading her class means nothing to her. I say, “Wow, Rosalie you are the top runner in your classroom . . .” she shrugs it off “ You are beating the boys!” is met with a roll of her eyes. Rosalie runs on her own accord, pursuing her own goals. Pure internal motivation coming from a six year-old, how wonderful!

My young daughter has reminded me of an important life lesson: external motivation is fleeting; lasting and powerful motivation comes from within.  Live you own life, you own dreams and pursue your own goals.

Go Rosalie go!

Beyond Price and Quality Part Five: The Tough Questions

So, you have successfully tendered your project, it’s time to award the job.  Your two lowest prices are within two percent of each other. How do you decide? Conduct an interview with both contractors and ask some questions:

1. When will you start and finish the project? Red Flag: if the start and finish dates seem unrealistic, they probably are. You are dealing with a contractor that tends to overpromise and miss on service commitments.
2. Who from your firm will oversee the project?
3. How will you communicate updates, changes and any issues as the project unfolds?

Most importantly:

     4.  Why should I choose you over the next contractor?

     5.  What is your competitive advantage?

Those last two questions are the deal breakers. If you don’t receive a succinct answer you are most likely dealing with an average firm. A contracting firm that is going to provide average service and a frustrating experience.

If you were to asked a Wolfgang representative those tough questions, here is what you would here:

Why should I choose Wolfgang Commercial Painters over the next contractor?

• Accountability: We keep our commitments. When we say we are going to start at 8AM, we do.
• Teamwork: We work together towards shared goals. Our office, sales, and operations staff works together to deliver a great experience for you, the customer.
• Open: We are open to new ideas, learning and feedback. If you are unhappy, let us know and we will respond quickly.
• Win/Win: We operate so that all stakeholders win. The customer, suppliers and Wolfgang must win in order to achieve a truly successful project.

What is Wolfgang Commercial Painter’s competitive advantage?

• We offer Professional Color Consultations to help settle on a color scheme.
• We offer a “Start and Finish” guarantee.
• We offer online Job Blogs to ease communication while the project is ongoing

Before you award your next project ask some tough questions. It will help you choose the right firm for the job.

Beyond Price and Quality Part Four: The Job Walk

One of the keys to a successful construction tender (request for bids) is an effective job walk. More often than not contractors are asked to view a potential site on their own without a project manager to explain the details of the job.  Asking contractors to view the site independently may seem the like easiest route to receiving proposal? But, without a proper job walk you will get large spreads in pricing because contractors will inevitably bid on different scopes of work.  Scope confusion and varying pricing, doesn’t sound effective? Avoid the headache, invest a little time and conduct a proper walk with your potential contractors.

Here are some tips:

1. Schedule a specific time for the job walk. You will not need more than one hour. Invite all four contractors to attend at the same time.
2. Use email to invite, it is easier than phoning. Request confirmation of attendance from the contractors via email.
3. Invite four contractors, so if one doesn’t show, you are covered.
4. Hand out your tender package to each contractor based on your budget quote. Review the basic specification and scope, your areas of includes and excludes and the submittal deadlines.
5. Set the key expectations: Submittal dates (two weeks), time frame (deadline for start and finish) and any unique requirements.
6. Walk the entire site with the group. Encourage clarifying questions. Now is the time to answer questions and get the entire group on the same page.
7. Red Flag: If a contractor calls with multiple questions after the job walk, it is a red flag that they do not communicate well and they will have a hard time meeting your specific needs throughout the job.
8. If an important change in scope occurs at the job walk send out an addendum to all bidders via email to keep everyone on the same page.

There you go, a few simple steps to achieving an effective job walk. More to come . . .