Learning from our Customers

Every year we survey our customers in an effort to improve our service. We enquire about the quality of our work, service and our people. Thankfully our wonderful clients take the time to answer our questions. The feedback is invaluable and we use it as the foundation for our business strategy.

This year our survey respondents told us that we are easy to work with, our workmanship is solid and our customer service is great. At the same time, our customers suggested that Wolfgang should work to become more consistent. Specifically, we need to start and finish projects in a more timely fashion. After all, any construction project is pain in the rear and no one wants it to drag on.

We’ve listened and learned. In fact, consistency is our organizational theme for 2011. And, we are putting our money where our mouth is.

For 2011 Wolfgang Commercial Painter will be offering a “Start and Finish” guarantee. In short, we guarantee to start and finish your project when promised or you get five percent back.

The “start and finish” guarantee is risky for Wolfgang. Commercial Painting is competitive and we don’t want to give away five percent of our hard earned profits. But, improving our service is important and this guarantee gives our customers another compelling reason to buy from us.

So, we thank our customers very much for the feedback and helping us to make Wolfgang a better company.